How do I know if an HVAC contractor is trustworthy?

Look for verifiable signals: an active Utah Specialty Contractor License (S350) you can check through the DOPL lookup, bonding and insurance, a long record of consistent local reviews, written guarantees, and upfront pricing with no hidden fees. Because a homeowner cannot easily judge the technical work, these checkable signals stand in for trust.

Why does an HVAC contractor need written guarantees?

Written guarantees on materials, labor, and craftsmanship put the company's money and reputation on the line, showing it will stand behind the work rather than disappear after the job. A guarantee on timing, such as arriving on time or the visit is free, adds another concrete commitment that respects the homeowner.

Should an HVAC contractor always recommend replacement?

No. A trustworthy company lays out the honest repair-versus-replace math based on the system's age, refrigerant, and repair cost against the value of the equipment, and lets the homeowner decide. A company that steers every conversation toward the most expensive option is a warning sign rather than a trusted advisor.

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